Refunds, Return and Exchange Policy
We are happy to answer any questions related to Sheetal Zaveri by Vithaldas products but are unable to process any returns, exchanges or refunds for any product purchased on or outside of sheetalzaveri.in or at our stores. . Each piece ordered on sheetalzaveri.in and at our stores is made to order and the images of pieces are displayed clearly.
While we strive to ensure that all of our products are checked for manufacturing defects, a defect may pass unnoticed in a rare case. In such a case, please email us (along with an image of the defective piece) as soon as you receive your order at firstname.lastname@example.org or WhatsApp us on +91 63099 36663 and we would be happy to replace the same. This is also applicable for instances where the piece has got damaged in transit. To avoid any damage in transit, we have specially designed our packaging to ensure that no pressure is applied onto the product.
Please note, the designs are delicate and need to be handled with care.
For International Orders
As much as we appreciate getting orders from our lovely international clientele & sending the designs to them, we unfortunately cannot provide services for defective/broken pieces outside of India. We are based in Hyderabad, India and don't have a workshop outside of the country. Due to which we won't be able to arrange for pick-ups or delivery to repair broken pieces. However, if the customer is willing to arrange for the drop and pick-up of the designs to our Hyderabad workshop, we will be more than happy to get the repairs made.
Our products may contain natural embellishments like semi-precious stones, wood, resin, etc which are natural products and may contain irregularities. This is a natural feature, and will not be considered as a defect.
Since the resolution and colour composition of each computer monitor varies, we cannot guarantee the accuracy of the colours of products displayed on our website.